Any merchandise purchased from Universal Uniform is fully returnable as long as it is still in the original packaging and in unused condition. All returns must clearly show our our Return Authorization Number (RMA) on the outside of the package. Returns will not be accepted without this number. Any returns sent to Universal Uniform Sales Co. Inc. without receiving an issued RMA will be returned to the sender unopened. Returns must be made within 20 days of date of the invoice, and a 15% restocking fee is applicable on any return not due to an error on our part.
You may file a claim on our website or contact us directly at 973-622-5700. Be ready to provide us with your order ID, name, address, and phone number. To file a claim online use this form: http://universal-uniform.com/index.php?route=account/return/insert.
Mail returns & exchanges to this address:
1015 Broad Street
Newark, NJ 07102